Kristy Middleton

Kristy Middleton is a Principal Consultant at IBS Software since October 2014, bringing a wealth of experience from previous roles including Appeals Supervisor at Maximus and various positions at Travelocity from November 2002 to May 2014. At Travelocity, Kristy supervised the Travelocity Connect Team, managing supplier relationships, creating training documentation, and providing comprehensive support to partners. Responsibilities included training team members, liaising with hotel chain partners, and ensuring effective communication and service delivery. Kristy's extensive background in customer service and operations has been pivotal in enhancing partner connections and operational efficiencies.