Iliyana Naydenova

Iliyana Naydenova is a seasoned professional with extensive experience in client account management and customer service across various sectors. Currently serving as a Back Office Employee at IC Markets since March 2021, responsibilities include conducting initial due diligence on clients' accounts and verifying Know Your Customer (KYC) documentation. Previous roles include KYC Administrator at eToro, where Iliyana performed similar due diligence and collaborated on risk tasks, and Social Media Specialist and Support at capital.com, handling client inquiries and monitoring social media channels. With a solid foundation in customer service as a Senior Customer Service Representative at LAMDA CS and an Executive Assistant at Sofica Group, Iliyana is well-versed in maintaining accurate records and supporting cross-departmental initiatives. Educational qualifications include a Master’s degree in Public Relations from Sofia University St. Kliment Ohridski and a Bachelor’s degree in Library and Information Science from SVUBIT University.