Jorge Luis Castillo san Martin

Jorge Luis Castillo San Martin is a seasoned professional with extensive experience in client relations and customer experience management. Currently serving as the Clients and Partners Relationship Manager for IC Markets since May 2023, Jorge provides expert insights to premium clients and successfully secures their loyalty through distinct market knowledge and personal attention. Previously, Jorge held several roles at Simple Móviles from March 2017 to March 2022, including Head of Customer Experience, where strategic analysis of customer behavior led to significant improvements in user experience, and Customer Service Supervisor, focusing on team training and performance monitoring. Earlier experience includes leadership in human resources at the Instituto Venezolano de los Seguros Sociales and Organización comercial belloso Cobeca. Jorge holds specialized degrees in high management and strategic management, alongside a Bachelor's in Industrial Psychology.