Jenelle H.

JeNelle H. is an experienced professional currently serving as a Quality Analyst Trainer at ICANN, where responsibilities include assessing performance quality and providing coaching to enhance process improvement. Previous positions include Real Estate & Facilities Specialist at Southern California Edison, managing property transactions and stewarding electric asset records, and Quality Assurance Supervisor at Irvine Company, focusing on customer service performance analysis. A diverse background also includes roles in customer service, dispatching, office management, and support for at-risk youth, complemented by a Bachelor's degree in Industrial and Organizational Psychology from California State University, Long Beach, and ongoing education at Rio Hondo College.