Rafael Daza

Rafael Daza is an experienced professional in operational management and project leadership with a background in various roles primarily within the telecommunications and service sectors. Currently serving as Site Manager at ICCS - Contact Center since July 2019, Rafael is responsible for achieving economic, administrative, and commercial objectives of assigned projects while designing and implementing operational processes to enhance sales and ensure quality standards. Previous positions include Senior Operations Director at BRM S.A., where Rafael led telemarketing campaigns across multiple countries, and Production Head at Musicar SAS, overseeing creative teams and monthly presentations to executive management. With foundational experience in operations from roles at Avanza Externalización de Servicios and a formal education in business administration from Universidad Santo Tomás, along with specialized training from Servicio Nacional de Aprendizaje, Rafael possesses a robust skill set in leadership, process optimization, and team management.