AG

Arshad Ghazali

Clinet Care & Product Support Engineer at Ellie Mae

Arshad Ghazali has a diverse work experience spanning over 27 years. ARSHAD began their career at CrossCheck, where they excelled in sales and marketing, becoming the top salesperson for three consecutive years. ARSHAD then joined PeopleSoft, where they worked in various roles such as internal help desk, networking, customer service, developer, and support. During their time at PeopleSoft, Arshad was responsible for modeling, designing, developing, testing, and implementing various customer support databases and systems.

Following their tenure at PeopleSoft, Arshad worked at Vignette, where they provided customer service and product support. ARSHAD collaborated with engineering and quality assurance teams to troubleshoot and resolve customer issues. Arshad's next role was at Callixa, where they managed customer service and established a product support center. ARSHAD was involved in hiring, training, and mentoring new team members.

Arshad then joined Surf Monkey as a product and technical support specialist. ARSHAD handled customer troubleshooting inquiries and resolved product-related issues. After Surf Monkey, Arshad worked at Cyberidge Technology as a customer support manager and QA engineer. ARSHAD supported enterprise solution customers, resolved application issues, and provided live tutorials on product usage.

In 2008, Arshad joined Technical Inc. as a customer support, product support, and QA manager. ARSHAD contributed to the company's customer support operations and managed quality assurance processes.

Most recently, Arshad worked at Ellie Mae as a client care and product support engineer. ARSHAD analyzed and isolated issues with the Encompass360 software for external customers. Arshad also played a key role in configuring the application, managing user lists, and providing business performance analysis and recommendations to senior management.

Throughout their career, Arshad has demonstrated their ability to work in fast-paced environments, provide effective customer support, and contribute to product improvement and development.

Arshad Ghazali's education history spans from 1982 to 2012. In 1982, they began acquiring technical skills but did not pursue a specific degree or field of study during this time. ARSHAD continued to develop their technical skills until 2012.

In 1996, Ghazali attended CoreSoft Technology Inc. in Santa Clara, California for one year. Here, they focused on becoming an Oracle DBA/Developer/Designer 2000.

During the same period, Ghazali also attended the Microsoft Training Center in Pleasanton, California, and the Vantive Corporation Inc. in Santa Clara, California. However, the specific degrees or fields of study pursued at these institutions were not provided.

Between 1989 and 1992, Ghazali attended McNeese State University, but again, the degree or field of study pursued at this institution was not mentioned.

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Timeline

  • Clinet Care & Product Support Engineer

    March, 2013 - present

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