Deepa Belani

Deepa Belani is an accomplished professional with extensive experience in customer service and quality assurance. Currently serving as Chief Manager and Zonal Head for Customer Service Managers at ICICI Bank since November 2006, Deepa has a strong background in private banking and family office operations. Prior experience includes working as a Quality Assurance Leader at WNS Global Services, where responsibilities included quality checks and client interfacing with British Airways in the UK and USA. Deepa began their career in the hospitality industry as a Front Office Assistant at Taj President Hotel. Educational qualifications include a Digital Marketing & Analytics certification from Indian School of Business, an Executive MBA in Finance from the Institute for Technology and Management, and a Master's in Commerce from the University of Mumbai, in addition to a Bachelor's in Commerce from H.R. College of Commerce & Economics.