ZM

Zeenat Mongal

Vice President Customer Experience at ICICI Lombard General Insurance

Zeenat Mongal has several years of experience in customer experience, quality assurance, and strategic projects in the insurance and telecommunications industries. Zeenat has worked with companies like ICICI Lombard, Reliance Communications, and Reliance BPO Pvt. Ltd. Zeenat has expertise in managing customer escalations, regulatory interfaces, and back-end support. Zeenat holds a post-graduate degree in Marketing from SIES College of Management Studies and a Bachelor's degree in Commerce from the University of Mumbai.

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Timeline

  • Vice President Customer Experience

    June, 2022 - present

  • DVP Customer Experience

    August, 2020

  • Sr. AVP Quality Assurance And Strategic Projects

    May, 2018

  • Avp-customer Support

    May, 2015