Zeenat Mongal has several years of experience in customer experience, quality assurance, and strategic projects in the insurance and telecommunications industries. Zeenat has worked with companies like ICICI Lombard, Reliance Communications, and Reliance BPO Pvt. Ltd. Zeenat has expertise in managing customer escalations, regulatory interfaces, and back-end support. Zeenat holds a post-graduate degree in Marketing from SIES College of Management Studies and a Bachelor's degree in Commerce from the University of Mumbai.
June, 2022 - present
August, 2020
May, 2018
May, 2015
Vice President Customer Experience at Pela Case
Vice President Customer Experience at Otto Environmental Systems
Vice President Customer Experience at MacLean Power Systems
Vice President Customer Experience at Caine & Weiner
Vice President Customer Experience at Southwest Gas