Frank Agrusa

Frank Agrusa is a seasoned professional with extensive experience in the automotive logistics sector. Currently serving as the Director of Customer Success at ICL, Inc. since January 2007, Frank oversees customer relationships for an outbound logistics SaaS product and manages a business analytics and data science team, achieving a year-over-year billing increase of over 30%. Previously, Frank held roles including Director of Operations and National Operations Manager, where responsibilities spanned software deployments and operational oversight of a tracking system used by major manufacturers. Prior to ICL, Frank worked at Chrysler LLC for over a decade, advancing from a summer intern to Senior Engineer, managing engineering teams and ensuring project specifications were met. Frank holds a Master of Science in Management from the University of Michigan-Dearborn and a Bachelor of Science in Electrical Engineering from Lawrence Technological University.