Raissa Henrique

Raissa Henrique has a diverse work experience spanning over several years. Raissa is currently employed at Afya as a Customer Success Consultant since 2022. Prior to that, they worked at Aegro as a Customer Success Specialist Onboarding from January 2022 to July 2022. In this role, they were responsible for structuring and standardizing the onboarding process, creating workflows, templates, strategies, and goals, analyzing data to implement improvements, automating processes for visibility and tracking, documenting processes for scalability, engaging and aligning expectations with customers, conducting product presentations and training, and collaborating with various teams to enhance the customer experience.

Before Aegro, Raissa worked at Boavista Tecnologia as a Customer Success Consultant from November 2018 to August 2021. Raissa demonstrated excellent customer engagement and successfully closed contract renewals, reversed churn, identified revenue growth opportunities through upselling and cross-selling, collected customer referrals, provided feedback on product improvements, and achieved various KPIs.

Earlier in their career, Raissa held roles at Boavista Tecnologia as a Strategic Partnerships Specialist, Inside Sales Specialist at Boavista Tecnologia, WT Distribuição e Serviços as a Sales Manager, Avista S/A Administradora de Cartões de Crédito as a Commercial Supervisor in the Direct Channel and Assistant in the Commercial Superintendence, Mafrense Assessoria em Eventos as an Assistant in Event Sales, Credicard as a Sales Manager in Head Services, and Bradesco Cartões as a Corporate Sales Consultant in Head Services.

Raissa Henrique's education history begins in 2016 when they attended Universidade de Fortaleza, where they obtained a degree in Marketing. Raissa then went on to pursue further education at Wyden, from 2018 to 2023, focusing on Marketing.

In addition to their formal education, Raissa has also obtained several certifications. In November 2019, they completed "Introdução ao Customer Success" from Consultoria de Sucesso and "Comunicação Estratégica de Marketing: Do Problema à Solução" and "Planejamento de Comunicação para Influenciadores Digitais" from Wyden Educacional. In July 2019, they obtained "Introdução ao Customer Success" from RD University.

Furthermore, Raissa obtained certifications in other areas as well. In November 2019, they completed "Customer Success Intensive" from CS Academy, and in May 2020, they obtained "1° Semana de Aprendizagem (Produtividade, Vendas, tecnologia, Design e Sucesso do Cliente)" from Boavista Tecnologia.

It is important to note that no strong assumptions have been made outside of the information provided.