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Dalfa Ahmed

Technical Operation Support Technician at Mission Square Retirement

Dalfa Ahmed has a diverse work experience in various membership and data management roles. From 2021, they worked as a Technical Operation Support Technician (Asset Management Specialization) at MissionSquare Retirement, where they handled support requests, administered user accounts, and conducted maintenance tasks. In 2017, they served as the Manager of Membership and Data at the National Multifamily Housing Council, focusing on customer service and database management. Prior to that, they worked as a Membership Data Contractor at Americans for the Arts, where they maintained member information and assigned benefits. Dalfa also worked as the Membership Manager at the National Club Association, responsible for recruitment and sales strategies, and as a Membership Consultant at the GBTA | Global Business Travel Association, assisting prospects with joining and renewing memberships.

Dalfa Ahmed completed a Bachelor's Degree in Business Administration and Management, General from Mount Aloysius College between the years 2006 and 2011. Prior to attending college, they also attended Washington & Lee High School, although no specific degree or field of study is provided for this period. Additionally, they have obtained several certifications from Coursera, including the Google IT Support Certificate and the Google IT Support Specialization, both obtained in July 2021. Dalfa also obtained certifications in IT Security, System Administration and IT Infrastructure Services, Technical Support Fundamentals, The Bits and Bytes of Computer Networking, and Operating Systems and You: Becoming a Power User, all attained in June and July 2021.

Links

Timeline

  • Technical Operation Support Technician

    May 1, 2022 - present

  • Technical Operation Support Technician Asset Management Specialization

    October, 2021

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