The Technical Support Team at ICU IT Services is responsible for providing expert assistance and troubleshooting for clients' complex IT infrastructures, specializing in z/OS and Linux environments. They work collaboratively to ensure system reliability, optimize performance, and enhance security, offering tailored solutions that meet the unique needs of large organizations. The team leverages their diverse skills in systems programming, database management, and DevOps practices to deliver efficient support and drive continuous improvement in clients’ IT operations.