Diego P.

Diego P. is an experienced professional in the cybersecurity and member support sectors, currently serving as a competitor in the National Cyber League since October 2022. At ID.me, Diego has held various roles, including Fraud Associate and Trusted Referee, where responsibilities involved identifying fraudulent activities, escalating user accounts for investigation, and verifying member identities through video and phone calls. Diego is adept in using tools such as ZenDesk and Jira, and has worked closely with fraud investigation teams to stay informed on current trends. In earlier roles, Diego served as an Interim BPO Trainer and Document Reviewer within the same organization, handling IT troubleshooting and document verification tasks. Additional experience includes positions at Habitat for Humanity and Paisano's, where Diego managed inventory and optimized workflows while demonstrating strong customer service skills. Currently pursuing an associate's degree in Cybersecurity at Northern Virginia Community College, Diego has built a diverse skill set in technology and user support.