Joseph Zanghi

Joseph Zanghi has a diverse work experience spanning several industries. Joseph currently holds the position of First Vice President, Head of End User Support at IDB Bank, a role they have been in since April 2023. Prior to this, they held the position of Vice President, Head of End User Support at the same company from September 2019 to April 2023.

Before joining IDB Bank, Joseph worked at Healthfirst as the Senior Manager of Infrastructure and Operations from an unknown start date to September 2019.

Joseph'sextensive experience in the financial sector includes a role at Merrill Lynch, where they served as Vice President, Head of End User Computing, Merrill Lynch Bank Technology. During their tenure from an unknown start date to 2015, Joseph was responsible for managing a team that provided service desk, deskside support, and desktop engineering services to 2,100 Windows XP clients. Joseph'sresponsibilities also included project management of operating system and hardware refresh/migrations, creating an application quality assurance testing facility, and designing and implementing support standards.

Joseph's career began at AXA Financial, where they worked from 1992 to 2000 as the Director of End User Services. In this role, they were responsible for desktop and infrastructure support services for 3,500 Windows clients and 150 Windows servers. Joseph also managed executive technical support and identified procedures to enhance customer service and satisfaction.

Joseph's career started at Continental Grain Company, where they served as a Senior Desktop/Server Technician from an unknown start date to 1992.

Overall, Joseph Zanghi has extensive experience in end user support, infrastructure management, and customer service across various organizations.

Joseph Zanghi attended DeVry University from 1986 to 1988, where they studied Electronics Troubleshooting and Repair. Joseph also has additional certifications in Certified Scrum Master, ITIL Foundation Certification, and Six Sigma Green Belt, but the details regarding the institutions and dates of obtaining these certifications are not provided.