Samuel Brook

Samuel Brook is a Product Owner at IDBS since January 2017, where responsibilities include bridging the gap between Scrum, Support, and Product Ownership, along with modernizing the product build process and resolving customer defects. Prior roles at IDBS included Senior Support Analyst, focusing on technical support and team strategy, and Support Analyst, addressing technical issues directly with customers. Previous experience includes positions at Appello, Brook Computer Services, IKEA Group, University of Southampton, and The Co-operative Group, enhancing customer service skills and technical expertise. Samuel holds a Master's degree in Bioinformatics from the University of Leicester and a Bachelor's degree in Biochemistry from the University of Sussex.