Jaclyn Norkus

Jaclyn Norkus has a diverse background in technical support and solutions engagement, currently serving as a Solutions Engagement Advocate at Qlutch since October 2024. Prior to this role, Norkus has been with Ideagen since January 2019, where responsibilities include managing a global team of nine and overseeing performance management, quality evaluations, and training for North America. Norkus has implemented communication protocols and testing procedures to enhance collaboration between Cloud Operations and Development teams. Previous experience includes serving as a Technical Support Engineer II and Data Manager at PowerSchool Group LLC from October 2015 to January 2019. Norkus holds a Bachelor's degree in Multi/Interdisciplinary Studies from Hollins University, completed in 2012.