Guilherme de Souza Henriques

Guilherme de Souza Henriques has extensive experience in customer success and team leadership within the Grupo Ideal Trends, where responsibilities include managing a team of Customer Success Analysts, implementing strategies for client satisfaction, and enhancing service delivery. Previous roles involve coordinating writing teams and optimizing workflows, alongside customer-focused implementation processes. Guilherme's background also features significant positions at Lojas Renner, focusing on cashier operations and team training, as well as educational roles and administrative functions at Promon Engenharia. Guilherme holds a degree in Human Resource Management from Universidade Paulista.