Keith Brosnahan

Technical Support Representative at IDERA

Keith Brosnahan has a diverse work experience that spans over two decades. Their most recent role was as a Technical Support Representative at IDERA Software starting in 2016, where they provided level 2 phone and email support to customers in North America and Europe for the Precise Software application. Prior to that, Keith worked as a Sales Associate at Snow's Home and Garden in 2015.

From 2013 to 2014, Keith worked as a Technical Support Representative at AccuFund, Inc., where they provided front line support for a Fund Accounting Application and managed company customer groups website. In 2012, they held the role of WebTrends Administrator at Monster Worldwide and The Judge Group, where they supported the employment website, Monster.com.

Before that, from 2011 to 2012, Keith was a WebTrends Administrator at Global Source IT, where they worked on a contracting position at State Farm Insurance. From 2008 to 2010, they were Senior Technical Trainer at Phase Forward Corporation, delivering customer and employee training on clinical drug trials software.

Earlier in their career, Keith worked as a Senior Technical Consultant at WebTrends Corporation from 1999 to 2007, providing product implementation and customer training on web analytics software. Keith also worked as a Professional Services Engineer at Quadrant Software in 1998, and as a Senior Client Services Representative at Politzer & Haney from 1996 to 1998, supporting financial software used by the banking industry.

Keith Brosnahan graduated from Bentley College in 2004 with a Bachelor of Science degree in Accounting. Additionally, they attended Bentley University, although no specific dates or degrees were provided for this educational experience.

Links


Org chart