Eric Tracy currently serves as the Senior Vice President and Chief Customer Experience Officer at IDEXX, a position held since July 2025, where responsibility lies in modernizing the customer experience across a global, multi-product line. Prior to IDEXX, Eric held various senior leadership roles at WEX, including Senior Vice President of Global Service & Operations, overseeing a team of around 2000 members and managing multiple business lines. Eric's earlier career at Unum featured multiple VP roles, focusing on operational effectiveness and customer experience, along with leadership in customer operations. Eric's professional journey began at McKinsey & Company as an Engagement Manager, and earlier experience includes serving as an Associate at Ropes & Gray LLP. Education credentials include a J.D. (cum laude) from Harvard Law School and a BA (summa cum laude) in Economics and International Studies from Colby College.
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