Himanshu Manroa

Himanshu Manroa currently serves as Vice President - CX Measurement and Reporting at IDFC FIRST Bank, focusing on the measurement and analysis of Customer Experience metrics. Previously, Himanshu held the position of Associate Vice President at Datamatics, leading Research, Analytics, and Customer Experience Management solutioning. Extensive experience includes roles as a guest lecturer in Marketing and Analytics at multiple institutions and as Head of Market and Client Insights at Willis Towers Watson, where strategic direction and team leadership were key responsibilities. Educational qualifications include a Doctor's Degree in Business Administration from Golden Gate University, an Executive Program in International Business from IIM Calcutta, an Advanced Certificate in Business Analytics from IIT Bombay, and an MBA in Marketing.