Mansi Karmakar

Vice President - Customer Experience Training COE at IDFC FIRST Bank

Mansi Karmakar is an accomplished professional in the field of customer experience and training, currently serving as Vice President at IDFC FIRST Bank since April 2020. With a robust career beginning as a Customer Service Executive at iShiva Pvt. Ltd. in 2002, Mansi rapidly progressed through various training and management roles, including significant positions at IBM Global Process Services and WNS Global Services, where leadership in training management and client interaction was demonstrated. Mansi holds a BBA in Marketing from Devi Ahilya Vishwavidyalaya and has been instrumental in enhancing training efficiency and customer journey services throughout the career.

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IDFC FIRST Bank

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IDFC FIRST Bank was founded by the merger of IDFC Bank and Capital First in December 2018. The Bank provides a range of financial solutions to individuals, small businesses and corporates. The Bank offers savings and current accounts, NRI accounts, salary accounts, demat accounts, fixed and recurring deposits, home and personal loans, two wheeler loans, consumer durable loans, small business loans, forex products, payment solutions and wealth management services.


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Headquarters

Mumbai, India

Employees

5,001-10,000

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