Customer Support and Billing Team

The Customer Support and Billing Team at IDI Billing Solutions ensures seamless billing processes and exceptional customer service for Communications Service Providers (CSPs). Led by the Director of Customer Support & Billing Operations, the team, including a Support Specialist Team Lead, Billing Support Specialists, and Billing Analysts, responds to customer inquiries, resolves billing issues, and provides expert guidance on using IDI's CostGuard® application. Their goal is to help CSPs efficiently monetize services and enhance operational efficiency.