IDI Billing Solutions is a global provider of cloud-based Billing and OSS solutions for Communications Service Providers. IDI's Billing as a Service™ includes its award-winning CostGuard® application, expert back-office and professional services, and a highly secure cloud-hosted platform.

Together, these complementary services offer CSPs the tools to quickly monetize their services and streamline operations related to selling, activating and billing customers. IDI delivers a premier and trusted partnership with a proven return on investment for growth-oriented businesses engaged in wireline, fiber, mobile, MVNO, cloud and convergent markets.

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IDI Billing Solutions

IDI Billing Solutions' headquarters in Victor, NY, United States

The Software Engineering team at IDI Billing Solutions is responsible for developing, testing, and maintaining the CostGuard® application and other software products. This team ensures the robustness, scalability, and security of IDI's cloud-hosted Billing and OSS solutions. They play a crucial role in implementing new features, optimizing performance, and providing reliable billing solutions that help Communication Service Providers monetize their services and streamline their operations.

Software Engineering

The Engineering Team at IDI Billing Solutions is responsible for developing, implementing, and maintaining the company's cloud-based Billing and OSS solutions. This includes designing and enhancing the CostGuard® application, ensuring seamless system integrations, conducting rigorous testing, managing data engineering and analytics, and providing specialized support and services to customers. The team works collaboratively to optimize and secure the platform, enabling Communications Service Providers to efficiently manage their billing and operational processes.

Engineering Team

The Leadership Team at IDI Billing Solutions orchestrates the company's strategic vision, overseeing its execution across various departments. Comprised of high-level executives, this team drives innovation, fosters key partnerships, and ensures optimal performance of cloud-based Billing and OSS solutions, positioning the company for sustainable growth within the communications service industry.

Leadership Team

The Product Management Team at IDI Billing Solutions is responsible for the strategic planning, development, and lifecycle management of the company’s cloud-based Billing and OSS solutions. This team works collaboratively to ensure that the CostGuard® application and related services meet market demands and deliver exceptional value to Communication Service Providers. They drive product innovation, prioritize feature enhancements, and align the product roadmap with the overall business strategy to support revenue growth and customer satisfaction.

Product Management Team

The Customer Support and Billing Team at IDI Billing Solutions ensures seamless billing processes and exceptional customer service for Communications Service Providers (CSPs). Led by the Director of Customer Support & Billing Operations, the team, including a Support Specialist Team Lead, Billing Support Specialists, and Billing Analysts, responds to customer inquiries, resolves billing issues, and provides expert guidance on using IDI's CostGuard® application. Their goal is to help CSPs efficiently monetize services and enhance operational efficiency.

Customer Support and Billing Team

The Account Management team at IDI Billing Solutions is responsible for maintaining and nurturing client relationships, ensuring satisfaction with IDI's cloud-based Billing and OSS solutions. This team works closely with clients to understand their needs, provide ongoing support, and identify opportunities for optimizing the use of IDI's services to maximize value and drive growth.

Account Management

The Human Resources team at IDI Billing Solutions is responsible for talent acquisition, employee engagement, benefits administration, and organizational development. They work to align the workforce with the company's strategic goals, ensuring a productive and motivated team that supports the delivery of high-quality cloud-based Billing and OSS solutions.

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Engineering Team

Leadership Team

Product Management Team