Jessica Plasters

Jessica Plasters is a seasoned professional with extensive experience in leadership and management within call center operations and claims adjusting. Currently serving as the Senior Deputy Call Center Manager at IEM since April 2021, Jessica oversees multiple teams while aligning strategies with organizational goals and analyzing performance metrics for continuous improvement. Previously, as the Deputy Call Center Manager at Next Level Adjusting, LLC, Jessica honed skills in property damage analysis and claim settlements using advanced estimating software. Jessica's background includes a role as an Operations Project Manager at ICF, where project direction and resource optimization were key responsibilities, and as a Case Manager/Victim Advocate at Citizens Against Family Violence, focusing on supporting victims of violence. Educational qualifications include a Bachelor of Applied Science in Leadership Studies from Averett University and an Associate of Arts and Sciences in Administration of Justice from Patrick & Henry Community College.