iFIX tech Global is a SaaS based B2B enterprise software platform provider company. We bring in iFIX - an Autonomous Digital Care Platform - that enhances profitability across people, processes, and customers through patented DPR (Detection-Prevention-Resolution) framework.  iFIX means Integrated Framework for Intelligent Experience.

AI/ML/DL and RPA enabled multi-cloud platform addressing various business challenges through following modules - Connect, Engage, Nurture, Collaborate, Excel.

Business Solutions: 
We provide mainly 2 types of business solutions: (A) Autonomous Customer Care, and (B) Enterprise Digital Care 

A. Autonomous Customer Care (ACC) solutions: 
1. Integrated Digital Care platform 
2. Omni-Channel Customer Care 
3. Customer Acquisition & Retention 
4. Autonomous Customer Service
5. Multi-Lingual Voice BOTs and Chat BOTs,
6. Customer 360 Analytics

B. Enterprise Digital Care (EDC) solutions:
1. Service Management: IT Services (Infra, Application, Security, ERP), HR Services, Procurement, Sales, Finance Services) 
2. Automated Shared Services : Shared Services Solution, Managed Services, Multi-Services 
3. Remote Workforce Productivity (RWP) Solution: Work from Anywhere, Task, Collaboration, Monitoring, Productivity
4. SmartCity Citizen Care (SCC): Solution platform for citizen care and utility services.

What makes us different?
The following drivers of excellence ensures a TCO reduction of up to 40%.
1. DPR(c) -as technology excellence driver
2. Responsive KPI -as Operational excellence driver
3. Outcome based Pricing Model -as commercial excellence driver
 
iFIX tech Global believes in ‘Innovation led Technology’, ‘Faster-Better-Sleeker & Affordable Solutions’, and ‘Outcome based Business Benefits to Our Customers’.

We are a continuous explorer and experimenter in all sorts of digital technologies that are aligned to our beliefs and values. 

Talk to us for a 360 degree digital care experience.

iFIX tech Global

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