Danielly Tormem is a seasoned business analyst currently serving as a Sr. Business Analyst for Strategic Projects at iFood since October 2021. Previous experience includes a role as a Jr. Quality Systems Analyst at Mercado Livre, where Danielly led the implementation of Operational Excellence and conducted detailed performance analyses to enhance customer service processes. Before that position, Danielly held various roles within Mercado Livre, starting as a Customer Care Representative and progressing to Assistant and then Jr. Analyst, focusing on quality improvement and operational efficiency. Danielly holds a degree in Economics from Universidade Paulista, completed in July 2021.
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