Emily Cristina Freitas Machado is a seasoned professional with extensive experience in customer success and account management, currently serving as a Senior Key Account Customer Success Executive at iFood since February 2021. In this role, Emily manages a portfolio of key account clients with monthly revenues exceeding R$500,000 while developing client success strategies to drive retention and revenue growth. Previous positions include roles at Gympass as an Analista de Operações B2B, Cognizant as a Google AdWords Specialist, and a Business Analyst at the Consulate General of Argentina in São Paulo. Emily holds a Master's degree in Business Administration from the University of São Paulo and a Bachelor's degree in International Relations from FECAP.
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