Taís Pinto

Taís Pinto is a seasoned professional with over 14 years of experience in customer experience and relationship management across B2C, B2B, and B2B2C environments. Currently serving as the Head of Customer Experience at iFood, they focus on operational excellence and continuous improvement. Previously, Taís held leadership roles at Mercado Livre and 99, where they successfully managed teams, developed strategies for customer engagement, and utilized data analysis to enhance service quality. Taís holds multiple degrees in Marketing, Innovation, and Data Leadership from institutions such as UNINOVE and Fundação Dom Cabral.