Thiago Meireles is a seasoned professional in customer experience and relationship management, currently serving as Head de Experiência do Cliente and Head de Relacionamento com Clientes at Petz since April 2022. Prior experience includes roles as Superintendente de Relacionamento com Clientes and Gerente de Relacionamento e Canais Digitais at Pluris Mídia from October 2017 to April 2022, and positions at Genesys Prime and Mutant as Gerente de Qualidade e Experiência do Cliente. Thiago has also held various management roles at Brasilprev, Upstage Customer Centre, Voxline Contact Center, and TIVIT. Educated at institutions such as FIA Business School, BBI - Business Behavior Institute, and Act Coaching, Thiago's qualifications include an MBA in Gestão de Negócios and multiple certifications in leadership and process improvement.
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