Zeinab Ismail

Zeinab Ismail is a seasoned professional with extensive experience in business analysis and continuous improvement, currently serving as a Senior Business Analyst at iFood since January 2019. In this role, Zeinab is responsible for mapping current processes and developing ideal workflows to ensure critical process maturity, focusing on various aspects such as driver retention, process optimization, and product mapping. Zeinab has previously held positions including Senior Process and Continuous Improvement Supervisor and Supervisor of New Business, where responsibilities included strategic demand structuring, process automation, and management using Kanban methodologies. Additionally, Zeinab works as a Clinical Nutritionist since December 2018, providing nutritional consulting services, and has held internships in clinical nutrition and food service management, acquiring a strong foundation in both nutritional sciences and business processes. Zeinab's academic credentials include a Bachelor’s degree from Centro Universitário São Camilo and a postgraduate degree in Pediatrics from Estácio.