Stefano Pauluzzi

Stefano Pauluzzi is an experienced professional in service excellence and quality management, currently serving as Head of Service Excellence at the International Free Zone Authority since January 2025. Previously, Stefano held the position of Global Quality Manager at Kerzner International, where leadership in quality across 20 properties improved guest satisfaction metrics. With a diverse background that includes roles in logistics, shipping consultation, and hospitality management at prestigious brands such as InterContinental Hotels & Resorts and Kempinski Hotels, Stefano has demonstrated expertise in enhancing customer experience and implementing quality assurance strategies. Stefano's educational qualifications include multiple master's degrees in hotel management and logistics from Les Roches, Rome Business School, and Universidad Internacional de Valencia, alongside a bachelor's degree from Alma Mater Studiorum – Università di Bologna.