Shobhna Mitra

Shobhna Mitra is an experienced Problem Manager currently working at IG since October 2020, with previous roles at Ladbrokes (September 2018 - September 2020) and RBS (2014 - July 2018). At Ladbrokes, Shobhna managed all problem activities for both Digital and Retail Technical estates, notably leading the Technical Readiness Programme. At RBS, Shobhna served as Service Manager and Problem Manager, enhancing problem management processes and availability of systems utilized by customers. Shobhna began the career at RBS in various capacities, including DB2 DBA Analyst and Senior Batch Analyst, and previously worked as an Operations Analyst at Alexander Howden’s Group Management Services Ltd where responsibilities included review system specifications and tape library maintenance. Education was obtained at Carshalton College.