iGaming Content Services
Karl Williams is an experienced professional in the customer service and quality assurance sectors, currently serving as the Director at iGaming Content Services since May 2021. Previously, Karl held roles at Elixinol Europe as Head of Supply Chain and Head of Customer Service, where responsibilities included creating service delivery strategies and managing operational escalations for customer issues. At William Hill, Karl progressed through several positions, culminating in a role as Quality Assurance Manager, where duties encompassed managing online content, monitoring customer feedback, and collaborating with various teams to enhance the customer experience. Earlier roles at William Hill focused on improving contact center performance and managing customer service operations.
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iGaming Content Services
iGaming Content Services (IGC) was founded in 2015, by two Swedish ex-pats with an edge in the iGaming Industry and languages, with the goal to create stellar iGaming content for clients seeking to up their competitive advantage. The people behind IGC have served the gaming industry for many years in fields such as digital marketing and on the product side. Now we´ve grown to 18 full-time employees and our offices are situated in beautiful Marbella, Spain and since 2021 also in Malta. We cover 60+ different languages (and growing).