Ignite Technology
Josh Edwards is an experienced professional in technology and customer success, currently serving as the Customer Success Operations Manager at Ignite Technology since April 2014. In this role, Josh is responsible for the establishment, development, and success of a team that supports customers throughout their lifecycle with the company. Prior positions at Ignite include Manager of Licensing and Renewals and Collaboration Architect, contributing to streamlined collaboration and security solutions. Before Ignite, Josh co-founded Concordis Solutions Inc. as a Sr. Solutions Engineer, engaging in solution design and implementation for Cisco products. Earlier in their career, roles included Systems Consultant at UNIS LUMIN/Softchoice and Computer Operations Supervisor at Calfrac Well Services Ltd., where Josh advanced through various IT positions. Josh holds a Network Engineering Technology Diploma from the Southern Alberta Institute of Technology, earned between 2001 and 2003.