Kevin Shaughnessy

Kevin Shaughnessy has a diverse work experience in various leadership roles. Kevin is currently the Senior Vice President - Americas at IGT Solutions, where they develop a team of digital contact center experts and focuses on improving customer experience and business performance. Prior to this, they served as the Director - Americas at IGT Solutions, responsible for new business sales and key account management in the travel industry.

Earlier in their career, Kevin worked as the EVP of Corporate Development at CMS, where they were involved in the development of a legal process outsourcing business. Kevin also held the position of VP of Business Development at Intelenet Global Services, where they successfully closed major business opportunities. Additionally, they served as the VP of Business Development at Upstream, where they expanded the company's revenue and developed new subsidiaries.

Kevin has also worked as the EVP of Corporate Development at Respond, where they expanded an offshore call center business and developed partnerships to increase the company's size and delivery scope. Prior to that, they were the VP of Sales at Protocol, a direct marketing and contact center organization, where they achieved exceptional sales performance.

At the beginning of their career, Kevin worked in various call center operations and sales roles at Electronic Data Systems, where they developed customer service solutions and contributed to significant contract sales. Overall, Kevin Shaughnessy has a strong track record in leadership, business development, and improving customer experience in the contact center industry.

Kevin Shaughnessy has a Bachelor of Business Administration (BBA) degree in Management/Marketing from Northwood University.