IGT Solutions
Payal Singh is an experienced professional in customer experience and service delivery, currently serving as General Manager CX at IGT Solutions since May 2023, overseeing P&L and operations for the Airline and Hospitality verticals. Prior to this role, Payal was Head of Customer Engagement at MERADOC, focusing on customer engagement and digital marketing from April 2022 to March 2023. Payal's extensive career includes significant positions at PeopleStrong, Apollo Tyres Ltd, Centum Learning Limited, Tata Teleservices Ltd, IL&FS Investsmart Financial Services Limited, Firstsource Solutions Limited, Bharti Airtel Limited, and Hero Mindmine, encompassing leadership roles in customer service, business process management, and digital technology. Payal holds a B.Sc in Biology from Panjab University.
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IGT Solutions
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IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.