Monica Florio

Monica Florio is an experienced professional in sales operations and order management, currently serving as the Director of International Sales Operations and Order Management at IGT since 2012, leading initiatives in Latin America for a prominent gaming company. Prior to IGT, Monica held the position of Director of CALA Sales Operations at Avaya, where responsibilities included implementing sales management tools and developing standardized metrics that enhanced business visibility. With experience at IBM USA from 2000 to 2009, Monica contributed to global business operations and sales support in Latin America, achieving significant improvements in revenue tracking and customer satisfaction. Monica holds a Bachelor’s Degree in Business Administration from the University of Buenos Aires and a Lean Six Sigma Certification from Florida Atlantic University.