IHA
Angela Workman has extensive experience in customer and employee experience management, currently serving as the Culture & Experience Manager and Customer Experience Manager at IHA since August 2009. Previously, Angela was a Customer Experience Specialist and facilitated key programs to enhance customer care. Prior to IHA, roles included Front Office Supervisor and Patient Service Representative at Saint Joseph Mercy Health System, as well as Patient Service Representative at the University of Michigan Health System. Early career experience involved working as a Patient Care Coordinator and teaching English and Art in Jackson Public School Systems. Angela holds a Bachelor of Education in English Language and Literature from Spring Arbor University and a Master of Education in Curriculum and Instruction from Ferris State University.
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IHA
Established in 1994, Trinity Health IHA Medical Group is one of the largest multi-specialty medical groups in Michigan delivering more than one million patient visits each year, practicing based on the guiding principle: our family caring for yours. Lead by physicians, Trinity Health IHA Medical Group is committed to providing the best care with the best outcomes for every patient and an exceptional work experience for every provider and employee. Recognized as Metro Detroit’s Top Physician Group by Consumer Reports magazine, Trinity Health IHA Medical Group offers patients from infancy through senior years, access to convenient, quality health care with extended office hours and urgent care services, online patient diagnosis, treatment and appointment access tools. Trinity Health IHA Medical Group is based in Ann Arbor and employs more than 3,000 staff, including nearly 1,000 providers consisting of physicians, nurse practitioners, physician assistants, care managers and midwives in more than 100 practice locations across Southeast Michigan. To learn more about Trinity Health IHA Medical Group, visit ihacares.com.