Marketing and Customer Experience

The Marketing and Customer Experience team at iHerb is dedicated to enhancing brand visibility and customer satisfaction across diverse global markets. This team develops targeted marketing strategies, oversees customer retention initiatives, and ensures high-quality content delivery, while also managing customer service operations to provide seamless support. By leveraging analytics and insights, they aim to refine customer interactions and foster loyalty, ultimately aligning with iHerb’s mission of delivering exceptional natural products and experiences to customers worldwide.