Susanne Desmond

Susanne Desmond is an experienced professional in operational management and training development, currently serving as the Senior Strategic Operations Manager at IHOP since August 2022, where responsibilities include providing operational insights and leading initiatives to enhance efficiencies and guest satisfaction. Prior experience includes roles such as Senior Manager for Learning and Development at Applebee's, where Susanne implemented training programs and developed new content for a Learning Management System, and Field Training Consultant at Dine Brands Global, overseeing communication with 16 Franchise Groups. Susanne also has extensive experience as an Independent Business Development Consultant and has held various roles focused on training and development in the restaurant industry, demonstrating a strong background in team leadership and operational improvement. Educational qualifications include a Master's degree in Organizational Leadership from Gonzaga University and dual Bachelor's degrees in Speech Communication from California State University institutions.