iKanbi
Solenne Lecler is an experienced professional in customer service and sales coaching, currently serving as an Expert and Trainer at Ikanbi since March 2018, where responsibilities include training agents in complex energy matters and providing daily coaching to enhance sales quality and results. In addition, Solenne has been contributing to Ikanbi Belgium SA in a similar role since May 2018. With a solid background at CAPTIS SPRL since August 2013, Solenne leads a team of 28 agents, focusing on client needs, complaint resolution, customer loyalty, and internal challenges. Previous roles include a client advisor in the green energy sector, receptionist at a temporary employment agency, and assistant in legal disputes, complemented by academic qualifications in dietetics and laboratory sciences from ICOGES and Ecole Notre-Dame les Oiseaux, respectively.
iKanbi
iKanbi is a Contact Center specialized in advising, developing and managing the remote customer services of any brand. Creative operational, technological and digital solutions are developed to offer you a customised and people-oriented customer service. We offer a wide range of solutions, from total or partial outsourcing of customer relations to the implementation of digital technologies or processes, whatever the brand or the industry for which our customers request our support.