Customer Success and Support
About
The Customer Success and Support team at ikas ensures that SMB clients navigate and maximize the platform's potential for their e-commerce needs. They provide personalized onboarding, ongoing support, and specialized training to enhance user experience and success metrics, while proactively managing key accounts to drive customer retention and satisfaction.
Team members
Atilla Bugra Dabanli
Advanced Onboarding Manager
Betül Sena Başara
Customer Success Specialist
Beyza Kayıhan
Customer Support Team Lead
HANDAN KUDAY
Key Account Success Team Lead
Melike Özdemir
Customer Success Specialist
Mert Şenyurt
Customer Success Specialist ⚡️
Serap Akbulut
Customer Success Team Lead
Sercan Arı
Quality & Training Specialist