Angelica Sanchez

Angelica Sanchez is an accomplished professional with extensive experience in customer engagement and loyalty management at IKEA, where roles have included Global Customer Engagement and Loyalty Manager and CRM and Loyalty Specialist. Since August 2017, Angelica has managed CRM databases across Singapore, Malaysia, and Thailand, ensuring their integrity and supporting new store openings with a focus on testing and troubleshooting. Proficient in SQL scripting and Dynamics 365, Angelica has led projects through their full lifecycle and demonstrated strong vendor management skills. Previous positions include a Contact Centre Agent at IKEA and marketing internships, with a solid educational background in Management from Murdoch University and Retail Management from the Singapore Management University.