Tone Bjørkeng

Tone Bjørkeng is a Service Fulfilment Operations Manager at IKEA Furuset, overseeing customer relations and a team of 14 leaders and 140 staff. They have led initiatives in customer insight, service optimization, and payment solutions. Previously, Tone held various marketing roles including Local Marketing Manager at IKEA and Marketing Manager at Cappelen Damm, where they were responsible for strategic planning and brand development. Tone earned a Master of Science in International Marketing from Handelshøyskolen BI and has also studied at Malaysia University of Science and Technology and Nanyang Technological University.