Funmi Adefolaju

Funmi Adefolaju is a Customer Service Supervisor at Ikeja Electric since November 2019, focusing on enhancing onboarding and training strategies across customer segments. Previously, Funmi served as a Customer Service Representative, achieving a 98% resolution rate for customer complaints and significantly reducing average handling time. Funmi's career began at Esthola High Achievers College as a Teacher and included a role as a Client Relationship Executive at PC Planet Limited, where long-term revenue opportunities were maximized. Funmi holds a Bachelor's degree in Accounting from Bowen University, completed in 2016.