Todd Funk

Todd Funk currently serves as the Customer Service Analytics Manager at the Illinois Tollway since February 2022. Prior to this role, Todd Funk held the position of Buyer Care Supervisor at IAA from September 2021 to January 2022, focusing on assisting representatives with escalated customer issues and monitoring call quality. Todd Funk's extensive experience at The Chicago Lighthouse from January 2014 to September 2021 included roles as Acting Training Supervisor, where lesson plans and training for new Customer Service Agents were developed, and as Call Center Supervisor, managing night shift operations and resolving customer conflicts. Earlier in Todd Funk's career, as a Customer Service Representative at Staff Management, responsibilities involved assisting customers with IPass account management. Todd Funk earned a Bachelor's degree in Theology with minors in Political Science and Philosophy from Lewis University.