Pankaj Goyal, PMP®, A-CSM®, A-CSPO®

Pankaj Goyal, PMP®, A-CSM®, A-CSPO®, has a diverse work experience spanning various roles and responsibilities in the information technology and banking sectors. Pankaj's most recent position was as a Production Support Manager at illumin (AcuityAds Inc.), a role they started in April 2023.

Prior to this, Pankaj worked at RBC Capital Markets from March 2019 to March 2023, where they served as an Application Support Team Lead. In this role, they developed and led a highly-efficient team responsible for supporting over 30 applications in the Global Investment Banking and Client Intelligence & Analytics group, serving over 6,800 users globally. Pankaj focused on improving application resiliency through the implementation of key ITIL processes such as incident, problem, change, and service management. Pankaj also worked on mitigating production risks through proactive controls and managing new applications onboarding to the portfolio, including architecture and IT risk assessments.

From May 2018 to March 2019, Pankaj was a Business Systems Consultant at HSBC Global Banking and Markets. In this role, they provided technical and operational support for various applications and managed incidents, problems, and change requests for production implementations and patches deployment. Pankaj resolved complex system issues to ensure minimal disruption to business operations.

Before their time at HSBC, Pankaj worked at CIBC Capital Markets from October 2017 to February 2018 as a Business Systems Consultant. Their responsibilities included FX client onboarding, certification tests, implementation, and configuration. Pankaj also monitored applications and processes to ensure service uptime and facilitated production implementations while liaising with operations teams.

Prior to CIBC, Pankaj worked at RBC Investor & Treasury Services starting from May 2014 to October 2017. Pankaj held two roles during their tenure: Technical Systems Analyst and Business Systems Analyst. As a Technical Systems Analyst, Pankaj led new system integrations, developed technical requirement and specification documents, and managed changes and upgrades in the application. In their role as a Business Systems Analyst, they provided functional and technical support for various financial processes, improved STP rate, and developed and implemented data migration scripts.

Pankaj began their career at Tata Consultancy Services in March 2010 as an Information Technology Analyst. Pankaj led the development team for the Securities Processing module of a financial services product and was responsible for developing new features, UI, and interfaces, as well as analyzing and fixing defects in existing processes. Pankaj also tuned the performance of various batch jobs, interfaces, and manual and automated processes within the system.

Overall, Pankaj Goyal's work experience demonstrates a strong background in application support, system integration, technical and operational support, and project management within the banking and information technology sectors. Pankaj has shown expertise in improving application resiliency, managing incidents and problems, and implementing ITIL processes.

Pankaj Goyal, PMP®, A-CSM®, A-CSPO®, began their education at the University of Rajasthan from the years 2005 to 2009, where they earned a Bachelor of Engineering - BE in Civil Engineering.

Throughout their career, they have also obtained several additional certifications. In February 2019, they obtained the "Cert Prep: ITIL Foundations" certification from LinkedIn. Pankaj then went on to earn various certifications related to cloud computing and project management. In February 2023, they obtained the "AWS Certified Cloud Practitioner" certification from Amazon Web Services (AWS). In April 2023, they obtained the "Project Management Professional (PMP)®" certification from the Project Management Institute.

Furthermore, Pankaj Goyal has pursued certifications in agile and scrum practices. In January 2023, they obtained the "Certified Scrum Product Owner® (CSPO®)" certification and the "Advanced Certified Scrum Product Owner® (A-CSPO®)" certification from Scrum Alliance. In February 2023, they acquired the "Certified ScrumMaster® (CSM®)" certification and the "Advanced Certified ScrumMaster® (A-CSM®)" certification, also from Scrum Alliance.

Lastly, Pankaj Goyal has completed several certifications related to containerization and Kubernetes. In May 2021, they obtained the "CN100: Docker Containerization Essentials" certification, the "CN120: Kubernetes Application Essentials" certification, the "CN212: Mirantis Kubernetes Engine (MKE)" certification, and the "CN220: Kubernetes Operations" certification, all from Mirantis. Additionally, in April 2022, they acquired the "Architecting on AWS" certification from Amazon Web Services (AWS).

Overall, Pankaj Goyal has a strong educational background in civil engineering and has acquired multiple certifications in cloud computing, project management, agile, scrum, and containerization.