illycaffè is an Italian family business, founded in Trieste in 1933 and committed to offering the greatest coffee to the world. illycaffè produces a unique 100% Arabica blend, combining 9 of the best varieties in the world, selected by illycaffè.

Food & Beverage

Retail

illycaffè

illycaffè's headquarters in Trieste, Italy

This department oversees the management and optimization of retail stores to ensure efficient operations and customer satisfaction.

Retail Operations

The Sales and Marketing Operations team at illycaffè is responsible for driving the brand's growth and market presence through strategic sales initiatives and innovative marketing campaigns. This team collaborates across various functions to optimize sales processes, enhance customer engagement, and ensure a seamless connection between the company’s exceptional product offerings and its diverse customer base, both in retail and on-premise settings. They leverage data-driven insights to shape marketing strategies and support the sales force in achieving their objectives, ultimately reinforcing illycaffè's commitment to delivering the finest coffee experience worldwide.

Sales and Marketing Operations

This department oversees sales operations and strategy across various regions and areas.

Sales Management

The Leadership Team at illycaffè is responsible for shaping the strategic direction and overall vision of the company. Comprising top executives across marketing, sales, e-commerce, and innovation, this team collaborates to enhance brand presence, drive commercial growth, and foster a culture of excellence in product quality. They work to ensure that illycaffè continues to deliver exceptional coffee experiences while adapting to market trends and consumer needs.

Leadership Team

This department oversees the strategic management and coordination of sector-specific operations.

Sector Management

This department manages sales strategies and relationships across various channels to drive revenue growth and market expansion.

Sales and Distribution

The E-commerce and Digital Experience team at illycaffè is dedicated to enhancing the online presence and customer experience of the brand. This team drives direct-to-consumer sales through e-commerce platforms, manages digital marketing strategies, and oversees social media engagement to connect with coffee enthusiasts. By leveraging data analytics and innovation, they aim to create seamless digital interactions that embody illycaffè’s commitment to quality and customer satisfaction.

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Other teams

Sales and Marketing Operations

Sales Management

Leadership Team

Sector Management

Sales and Distribution

E-commerce and Digital Experience