Henri Lindström

Henri Lindström is a seasoned professional with diverse experience in customer service management, sales, and operations. Currently serving as Customer Experience Manager at Ilmarinen Mutual Pension Insurance Company since January 2016, Henri focuses on ensuring customers receive their earned pensions and enhancing working life for their success. Prior roles include Sales Manager at Fondia Oy, where Henri contributed to service development and the productization of legal services using service design methodologies, and Account Manager at Monster Oy, managing major clients' recruitment media solutions. Henri also held the position of Acting Operations Manager at Change Group Helsinki Oy, overseeing multiple branches, and began the career as a Foreign Currency Cashier. Educational qualifications include a Master of Business Administration (MBA) in Service Innovation and Design and a Bachelor of Business Administration (BBA) in Business Management with an emphasis on Service and Customer Relationship Management, both from Laurea University of Applied Sciences.