Ari-Pekka Hietala

Ari-Pekka Hietala is an accomplished professional with extensive experience in service management, customer experience development, and innovative business strategies. Currently serving as Head of Services at iLOQ since October 2018, Ari-Pekka previously held the role of CXO and Co-Founder at Lukoton, where responsibilities included marketing, sales, customer experience, and concept development. With a rich background as a Program Manager at Vaisala Oyj, Ari-Pekka led customer experience initiatives and significant change management projects. Earlier career milestones include project management roles at KONE Corporation, specializing in service innovations and new business integrations, as well as research and project management positions at ABB. Educational qualifications include advanced executive training at INSEAD and Hanken&SSE, complemented by degrees from the University of Vaasa and Vaasa Polytechnic.